Shipping & Processing
URB Official Shipping Processing
Please note that the shipping timelines for URB Official gummies may vary depending on the state and distance from our fulfillment center. Here’s an outline of the typical order process:
Order Processing (preparing for shipping): 1-3 business days
Once your order is processed and ready to be shipped, it will be handed over to the delivery carrier in your area. The transit time from our fulfillment center to the carrier usually takes around 5-7 days.
After the delivery carrier receives the package, the final delivery time can vary. In most cases, it takes 2-15 days for the package to be delivered to your specified address.
If you’re wondering about the specific shipping date for your order, please keep in mind that we process orders Monday through Friday, from 9am to 3pm PST. Please note that we are closed on weekends and major U.S holidays. Orders are processed in the order they are received.
Under normal circumstances, the processing time ranges from 1-3 business days. However, during holidays and sales events, processing times may extend up to 10 business days.
We strive to ensure your order is processed and delivered to you as quickly as possible. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team.
Please note that these shipping and processing times are provided as general estimates and may vary depending on factors beyond our control, such as unforeseen delays in transit or specific regional circumstances.
Estimated Transit Times – Begin after processing times
- Deliver-It 2-5 Business Days Tracking
- GLS 2-5 Business Days Tracking
- LSO 6-12 Business Days Tracking
- Next Day Express 8-10 Business Days Tracking
- STAT 4-10 Business Days Tracking links sent by STAT
- Regional Carrier – Ground 15-25 Business Days Tracking
- Better Trucks 5-8 Business Days Tracking
- Sonic 5-8 Business Days
Please ensure you carefully review your shipping address before placing an order, including adding any necessary unit or apartment numbers. Errors in the shipping address may result in delays in transit times or the return of the order to the sender. Please note that we will not reship any order until it is returned to us by the courier, and the customer will be responsible for covering the cost of reshipping the order.
Additionally, it’s important to note that shipping time estimates provided do not include processing time. For example, if you choose 3-10 day shipping, the total timeline for your order will consist of processing time in addition to the shipping time. Processing time typically takes 1-2 days, while shipping time ranges from 3-10 business days. Therefore, the total estimated time before delivery could be around 4-12 business days.
We kindly ask that you carefully consider these factors when placing your order and understand that unforeseen circumstances and factors beyond our control may impact the delivery timeline.
Return To Sender
In the event that we receive an order that has been returned due to non-delivery, we will make every effort to contact the customer and resolve any address-related issues. We understand that unforeseen circumstances can occur, causing difficulties with delivery. Therefore, we will hold the package for up to 3 business days, allowing time for communication and resolution.
If we are unable to reach a resolution within this timeframe, we will proceed to cancel the order and issue a credit. However, please note that the original shipping fee or the cost of shipping will be deducted from the credited amount. We appreciate your understanding in this matter, as shipping fees are incurred during the initial attempt to deliver the package.
Our goal is to provide excellent customer service and ensure a smooth ordering process. We highly encourage you to double-check your shipping address during checkout to avoid any potential delays or non-delivery situations. If you have any concerns or questions regarding your order, please don’t hesitate to contact our customer support team for further assistance.
Address Verifications
In the event that we are unable to ship an order due to a missing, incomplete, or incorrect address, we will take the following steps to ensure a smooth resolution:
We will hold the order for up to 3 business days, during which time we will make every effort to contact you regarding the address issue.
Our aim is to assist you in resolving the address problem promptly. If we are unable to establish contact or obtain the correct address within the 3-day period, we will proceed with canceling the order.
Upon cancellation, we will initiate a credit to your original payment form. This ensures that you are refunded for the order amount, providing a seamless resolution to the issue.
We highly recommend double-checking your address details during the order placement process to prevent any potential shipping complications. Should you have any concerns or questions regarding your order or the address, please feel free to reach out to our customer support team. We are here to assist you and ensure your shopping experience with us is as smooth as possible.